Q: What are your office hours?

A: Office hours may change without notice. We keep our office hours current here. Please check back again right before your trip.

May-August 8:00 am - 9:00 pm

September-October 8:30 am – 8:00 pm

November-April 9:00 am – 6:00 pm

Q: How to check in after office hours?

A: If you expect to arrive after our office hours, please call our hotel at (406) 848-7719 or (877) 774-2838, ideally one day before your arrival, and we will let you know the detailed late check-in procedure after we verify your reservation.

If you need to notify us the same day as your check-in day, make sure to contact us before you enter the Yellowstone National park. Please be aware that you will NOT have cell phone signal or Wi-Fi access in the Park. And the Park is huge, hours or a day can easily slip away without notice in the park.

Q: What is your check-in/check-out time?

A: Check-in starts at 4:00 pm during April–October; and starts at 3:00 pm during November-March.

Check-out time is by 11 am year-round.

Check-out between 11:00 am and 3:00 pm will incur a lodging charge for a half day. Check-out after 3:00 pm will incur a lodging charge for a full day.

Q: Can I check in early?

A: We are happy to accommodate early check-ins if the room is ready. However, a lot of times we found ourselves unable to do so because our housekeepers need the time, between the check-out time and the check-in time, to thoroughly clean, sanitize, and ventilate the rooms to get them ready for check in. Your understanding is greatly appreciated.

Q: How long in advance can I reserve a room?

A: A year.

Q: How do I pay for my reservation?

A: For reservations made directly with our hotel, we require a full payment at the time of booking your reservation.

For reservations made through a 3rd party channel partner, the payment requirement is subjective to the respective channel partner’s policy.

Q: What is your cancellation policy?

A: For reservations made directly with our hotel, guests may cancel free of charge at least 14 days before arrival and will receive a full refund without penalty or fee. The guest will be charged the first night including taxes if they cancel within 14 days of arrival. No-shows will result in forfeiture of the full deposit. This cancellation policy is strictly enforced with no exceptions.

For reservations made through a 3rd party channel partner, the guest needs to follow the channel partner’s cancellation policy. Also the guest will need to contact the channel partner directly (not the hotel) to request cancellation because the original booking and payment transaction were made directly with the 3rd party channel partner.

Q: What is your reservation-change policy?

A: For reservations made directly with our hotel, a reservation change request is treated as a cancellation of the original reservation and then making a new reservation for the updated dates. The cancellation of the original reservation will follow the cancellation policy with no exceptions. The new reservation will be subject to room availability.

For reservations made through a 3rd party channel partner, the guest needs to follow the channel partner’s reservation-change policy. Also the guest will need to contact the channel partner directly (not the hotel) to request the change because the original booking and payment transaction were made directly with the 3rd party channel partner.

Q: What is your pet policy?

A: We do not allow pets. We all love pets and animals, unfortunately we had to make this hard decision to protect our guests from allergies.

Any violation is subject to $200 fine.

Q: What is your smoking policy?

A: We are a smoking free hotel. Smoking is not allowed on the hotel property.

Any violation is subject to $200 fine.

Q: Do you offer daily servicing of the rooms?

A: Yes. For guests who are staying longer than one day, we will service the room with the following routine: change trash, towels, tidy up, make beds, wipe down sinks, and sweep the floor. If the service is not wanted, guests can put the “Do Not Disturb” sign on the outside doorknob.

Q: Do you have on-site guest laundry?

A: No, but there are two local laundromats just minutes away from our hotel on Main Street in Gardiner: Gardiner Laundry; North Entrance Wash Tub.

Q: Are you located in town with easy access to everything?

A: Yes, our hotel is in Gardiner. There are restaurants and bars within minutes of walk or drive. A grocery store is just 2 minutes of walk away. A bank and a post office are both within walking distance. We are also neighboring with activity businesses such as rafting, ziplining, horseback riding, animal watching, etc. You will get a discount for some of the activities as a guest of our hotel, make sure to check with us.

If you have 2 or 3 hours for close-by fun visits, our hotel is 3.5 miles from the Boiling River in the park (a natural hot spring soaking place), and 7.5 miles from a public hot spring soaking facility located just outside of Gardiner. Our hotel is only 5.8 miles from Mammoth Hot Spring, a historical district in the Park featuring a breathtaking large complex of hot springs on a hill of travertine with hiking trails around.

Q: What are the special features of your property?

A: We have a walkway to the Yellowstone River and a large community deck overlooking the Yellowstone River with a view of Yellowstone National Park. The deck is for use of our guests and has tables to eat at and lounge chairs to relax in. A perfect place to have a glass of wine or a cup of coffee while enjoying sunrise and sunset.

Q: How far away is the north entrance of the Yellowstone National Park?

A: About a mile away from our hotel.

Q: How far away is the Yellowstone International Airport in Bozeman?

A: About 70 miles away from our hotel.