Q: What are your office hours?

A: Office hours may change without notice. We keep our office hours current here. Please check back again right before your trip.

May-August 8:00 am - 9:00 pm

September-October 8:30 am – 8:00 pm

November-April 9:00 am – 6:00 pm

Q: How to check in after office hours?

A: If you expect to arrive after our office hours, please call our hotel at (406) 848-7719 or (877) 774-2838, ideally one day before your arrival, and we will let you know the detailed late check-in procedure after we verify your reservation.

If you need to notify us the same day as your check-in day, make sure to contact us before you enter the Yellowstone National park. Please be aware that you will NOT have cell phone signal or Wi-Fi access in the Park. And the Park is huge, hours or a day can easily slip away without notice in the park.

Q: What is your check-in/check-out time?

A: Check-in starts at 4:00 pm during April–October; and starts at 3:00 pm during November-March.

Check-out time is by 11 am year-round.

Check-out between 11:00 am and 3:00 pm will incur a lodging charge for a half day. Check-out after 3:00 pm will incur a lodging charge for a full day.

Q: Can I check in early?

A: We are happy to accommodate early check-ins if the room is ready. However, a lot of times we found ourselves unable to do so because our housekeepers need the time, between the check-out time and the check-in time, to thoroughly clean, sanitize, and ventilate the rooms to get them ready for check in. Your understanding is greatly appreciated.

Q: How long in advance can I reserve a room?

A: A year.

Q: How do I pay for my reservation?

A: For reservations made directly with our hotel, we require a full payment at the time of booking your reservation.

For reservations made through a 3rd party channel partner, the payment requirement is subjective to the respective channel partner’s policy.

Q: What is your cancellation policy?

A: For reservations made directly with our hotel, guests may cancel free of charge at least 14 days before arrival and will receive a full refund without penalty or fee. The guest will be charged the first night including taxes if they cancel within 14 days of arrival. No-shows will result in forfeiture of the full deposit. This cancellation policy is strictly enforced with no exceptions.

For reservations made through a 3rd party channel partner, the guest needs to follow the channel partner’s cancellation policy. Also the guest will need to contact the channel partner directly (not the hotel) to request cancellation because the original booking and payment transaction were made directly with the 3rd party channel partner.

Q: What is your reservation-change policy?

A: For reservations made directly with our hotel, a reservation change request is treated as a cancellation of the original reservation and then making a new reservation for the updated dates. The cancellation of the original reservation will follow the cancellation policy with no exceptions. The new reservation will be subject to room availability.

For reservations made through a 3rd party channel partner, the guest needs to follow the channel partner’s reservation-change policy. Also the guest will need to contact the channel partner directly (not the hotel) to request the change because the original booking and payment transaction were made directly with the 3rd party channel partner.

Q: What is your pet policy?

A: We do not allow pets. We all love pets and animals, unfortunately we had to make this hard decision to protect our guests from allergies.

Any violation is subject to $200 fine.

Q: What is your smoking policy?

A: We are a smoking free hotel. Smoking is not allowed on the hotel property.

Any violation is subject to $200 fine.

Q: Do you offer daily servicing of the rooms?

A: Yes. For guests who are staying longer than one day, we will service the room with the following routine: change trash, towels, tidy up, make beds, wipe down sinks, and sweep the floor. If the service is not wanted, guests can put the “Do Not Disturb” sign on the outside doorknob.

Q: Do you have on-site guest laundry?

A: No, we do not have on-site laundry facilities. However, the North Entrance Washtub is located just a few minutes away at 209 Main Street (right near the intersection with 2nd St).

Q: Are you located in town with easy access to everything?

A: Yes, we are located right in the heart of Gardiner, offering easy access to everything the town has to offer. Local restaurants and bars are just a short walk or drive away, and you'll find a grocery store within a two-minute stroll. Banks and the post office are also within easy walking distance. We are situated right next to several outdoor adventure companies specializing in rafting, ziplining, horseback riding, and wildlife tours. As our guest, you may be eligible for discounts on certain activities, so be sure to check with us at the front desk for details!

If you have two or three hours for some local exploration, we are perfectly situated for a quick adventure. You can head just 5.8 miles into the Park to visit the historic Mammoth Hot Springs district, where you can walk the boardwalks to see breathtaking travertine terraces and steaming colorful pools. For wildlife enthusiasts, the drive from our hotel toward the northeast serves as a gateway to the famous Lamar Valley, offering one of the best stretches in the world for spotting elk, bison, and occasionally bears or wolves right from your car. If you prefer a relaxing soak, Yellowstone Hot Springs is located just 7.5 miles north of Gardiner and features large mineral pools with stunning mountain views. Additionally, a quick trip to the iconic Roosevelt Arch nearby provides a great photo opportunity and a unique sense of history as the original gateway to the world’s first National Park.

Q: What are the special features of your property?

A: One of our favorite features is our direct access to the Yellowstone River via a private walkway. Guests love relaxing on our spacious community deck, which overlooks the water and offers stunning, unobstructed views into Yellowstone National Park. Equipped with comfortable lounge chairs and dining tables, the deck is the perfect spot to enjoy your morning coffee or a glass of wine while taking in the breathtaking Montana sunrise and sunset.

Beyond our riverfront views, we offer several amenities to enhance your stay. Guests have access to three charcoal BBQ grills (grilling tools provided; charcoal available at the nearby market) and a large community deck perfect for riverside dining. To help you explore the Park, we are happy to offer complimentary loaner items such as bear spray and coolers, subject to daily availability. For those traveling with electric vehicles or cold-weather gear, we also provide standard 120V (Level 1) outlets in our parking area for trickle charging or block heaters.

Q: How far away is the north entrance of the Yellowstone National Park?

A: About a mile away from our hotel.

Q: How far away is the Yellowstone International Airport in Bozeman?

A: About 70 miles away from our hotel.